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GENERAL QUESTIONS

Where is the Jacksonville Volunteer Fire Company located?

Our fire station is located at 3500 Sweet Air Road in Phoenix, MD. It is a large tan building across from the entrance to the Manor Shopping Center just East of the "Four Corners" intersection. Parking is available on the side and to the rear of the station. For more specific directions, click here.

How can I contact the Jacksonville Volunteer Fire Company?

We can be reached by phone, fax, mail, and e-mail. Detailed contact information is available by clicking here.

How can I get involved with the Jacksonville Volunteer Fire Company?

We are always looking for help with administrative tasks as well as emergency responders. We are currently accepting applications for membership. For information on joining the Jacksonville Volunteer Fire Company, please click here.

How many stations and trucks do you have?

The Jacksonville Volunteer Fire Company operates out of one station. The fire station houses seven pieces of equipment including two engines, an ambulance/medic unit, brush unit, special unit, tanker support unit, and utility truck. For more information on our apparatus, please click here.

 

FUNDRAISING, REPORTS, BILLING, INSURANCE QUESTIONS

How can I donate to our local firefighters and EMTs?

The Jacksonville Volunteer Fire Company is a non-profit organization. Although we receive a subsidy that is partially supported by tax dollars, we rely on donations to buy and maintain our equipment and facilities. We send out a fund drive request to members of our community for our engine and ambulance/medic unit each year. Additionally, we organize a number of fundraising events throughout the year, including pit beef sales, car shows, bingos, wine tastings, Christmas tree/wreath sales, etc. If you are unable to contribute to any of these, you can feel free to mail or bring a donation in the form of a check to the fire station or donate online using the link on our homepage. For contact information, please click here.

How can I obtain a copy of a fire or EMS incident report?

The easiest way to obtain an incident report is though the Baltimore County Fire Deparmtnet online report request system. This online system will take you through the process, step by step, so that you will find the form you need. Simply print out the form and follow the instructions for returning it to the Fire Department's Records Division. There is a $10 fee for all incident reports. For more information, or to file a written request, call the BCoFD Records Division at 410-887-4599.

Will I get billed for calling an ambulance or a medic unit?

No, you will not receive a bill from the Jacksonville Volunteer Fire Company or the Baltimore County Fire Department. In Baltimore County, emergency medical services are funded by donations to volunteer companies and your tax dollars.

How do I obtain fire station information for my insurance company?

Most insurance companies want to know the career or volunteer station nearest you. Visit the Baltimore County fire station map or use our My Neighborhood feature to find the one closest to you. For more specific information about services provided by the Jacksonville Volunteer Fire Company, please contact us.

 

 

SIGN RENTAL, CAR SEATS, HALL RENTAL, BIRTHDAYS, FIREWORKS, TOURS, CPR CLASSES, COMMUNITY SERVICE

Can we rent your sign to display a message?

Yes, please visit our sign rental page for more information.

Can someone at your fire company help me install my child's car seat?

No, unfortunately we do not install car seats due to liability reasons. The Baltimore County Police Department sponsors monthly car seat checks throughout the surrounding area.We do host this event every few months. These checks are intended to inspect parents' efforts to install car seats and to show them how to correct installation problems. Visit the Baltimore County Child Passenger Safety Guide for details.

Can we rent your hall for an event such as a reception?

No, unfortunately we do not have a hall. Nearby stations that do include the Hereford Volunteer Fire Company and the Long Green Volunteer Fire Company.

Do you host birthday parties for children?

Sorry but we are no longer hosting birthday parties at our station.

When is the fireworks display in Jacksonville?

The fireworks display is organized by the Greater Jacksonville Optimist Club, Inc. The event is held on the Saturday before July Fourth of every year.  The fireworks are at dusk. For more information, click here.

How do I schedule a tour or a fire/ injury prevention education program for my community group?

Please contact us if you would like us to schedule a tour or would like us to assist with a fire or injury prevention program. We regularly give tours and presentations to the Girl Scouts, Boy Scouts, and other groups.

Can I receive CPR training through the fire department?

Yes, CPR training is available to the general public at various times throughout the year. Contact the station for more information. Additional CPR classes are offered through the Fire Department's Fire-Rescue Academy located in Sparrows Point. These Classes usually are held on the first Saturday of each month. There is a $25 fee per class. Call 410-887-7523 for more information, or to obtain an application.

I need to do community service for school or for a court order. Can I do it at your fire station?

Yes, there are occasionally opportunities for non-members to perform community service at our station. Unfortunately, tasks are often limited because, although there are individuals at the station nearly 24/7, it is a dangerous environment and we cannot allow non-members to remain at the station unsupervised if we need to respond to an emergency. If you would like to inquire about opportunities, please contact the station for more information.

 

OPERATIONAL QUESTIONS

Why did you send a fire engine or other truck when I called for an ambulance?

Our ambulance/medic unit is sometimes unavailable, out on a call, or returning from a hospital away from our first due response area. The fire dispatcher's goal is to provide emergency help to 911 callers as quickly as possible. Sometimes dispatchers will send a first responder unit, which carries trained first responders, emergency medical technicians or paramedics, to a medical call if the unit is closer than the nearest medic unit or ambulance.

Why do your apparatus use their emergency lights and siren then turn them off?

Apparatus responding to calls are frequently cancelled or told to proceed to the scene in a non-emergency mode. We are sometimes even cancelled before the equipment leaves the station.

When an emergency vehicle is approaching, what should I do?

When safe, slow down, pull over to the right, and stop. Never slam on the brakes and stop in the middle of the road or make any sudden moves when you see apparatus approaching. Try not to stop on a blind curve or the crest of a hill. If an emergency vehicle is approaching from the opposite direction, you should pull over and stop. You have no idea if they are proceeding down the road, or are planning on turning into a driveway or intersection right in front of you.
 
 
 
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